We have three distinct services for financial firms – Consumer Credit Services Outsourcing, Securities processing and Insurance Claims processing.

Consumer Credit Services

Our consumer credit services capability provides servicing operations for the following areas:

		Mortgages and Home equity loans
		Auto loans and leases
		Select credit card processes
		General consumer loans and leases.

All consumer credit processes can be outsourced using scanned images of relevant documents and well documented workflow procedures, which utilized paper and non paper processes. Once the workflow procedure is understood, and signed off, we can provide technology to manage the life cycle of the paper flow.

There can be substantial cost savings and quality improvements, which can be realized through outsourcing consumer credit business processes, including:

		Improved quality of work and reduced re-work by drawing from a college educated labor pool.
		Reduced operating expenses by leveraging lower cost offshore labor and infrastructure.
		Faster turnaround times by utilizing offshore resources during off-peak/“dark” hours in the home market.
		Improved capacity management by re-aligning onshore resources to more complex tasks and load balancing volumes across multiple shifts.
		Recurring cost/quality improvements through continuous improvement utilizing process best-practices and new technologies.
		Benefit from more effective processes in customer service and collections.

Securities Processing

Many firms would prefer not to engage in the setup and operations of industry back-office utilities. Instead, they are considering outsourcing non-differentiating functions in the securities back office in order to reduce costs (e.g., trade reconciliation).

With our resources, we can help clients reduce operating costs 15 to 40 percent while enabling them to focus on their core business and offshore back office functions that are commodity based or cost sensitive.

Insurance claims processing

All aspects of the Insurance claim process, after the initial inspection or determination, can be dealt with electronically and offshore. Scanned images and documents can be used in a digital workflow to process applications and be used for Client Support either Live or via a browser based Portal. Insurance claims processing workflow solutions can be provide for auto, health and personal insurance processes.